Customer Services
We offer access to a wide range of council services and information. This includes:
All enquiries about domestic waste and street cleaning
Household waste collections and recycling, bulky waste, missed bins, abandoned vehicles, fly tipping, litter bins, street cleansing.
Initial enquiries about:
• Planning
• Licensing
• Homelessness
• Home improvement assistance
• Housing standards
• Ideal Choice Homes
• Tell Us Once
Parking, Elections, and other general enquiries
How to contact us
By Phone (8am to 5pm Monday to Friday)
• General Enquiries 01524 582000
• Out-of-hours Emergencies 01524 67099
• Domestic Waste and Street Cleaning 01524 582491
• Housing Standards and Environmental Health 01524 582257
• Elections 01524 582905
• Ideal Choice Homes 01524 582005
• Tell Us Once 01524 582000
In Person (9am to 5pm, Monday to Friday)
Customer Service Centre (Lancaster)
Town Hall
Dalton Square
Lancaster
LA1 1PJ
Customer Service Centre (Morecambe)
Town Hall
Marine Road East
Morecambe
LA4 5AF
Email (24 hours)
customerservices@lancaster.gov.uk
Lancashire County Council Services
Lancashire City Council is working in partnership with Lancashire County Council to provide customers with access to a wider range of local services under one roof.
Staff from Lancashire County Council are now available on a regular basis at both Lancaster and Morecambe town halls. You can report highway issues, make enquiries about Nowcards and Blue Badges and many other services.
Staff will be available at our Customer Service Centres between the following times:
Lancaster Town Hall: Monday and Tuesday (9am to 12.30pm and 1pm to 4.40pm).
Morecambe Town Hall: Wednesday (9.10am to 12.30pm and 1pm to 4.30pm).
Feedback
We are very keen to ensure citizens are happy with the level of customer service we offer and we welcome your views. You can do this by completing a Talk Back form available from our Customer Service Centres or on our comments page.
Please see our main Contact page for further details of how to contact us.