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Compliments, comments and complaints

Compliments

If you would like to praise the service you have received, you can either contact our Customer Services team or use our online Talk Back form.

Customer Service Centre Contact Details
Lancaster Morecambe
Customer Service Centre 
Town Hall
Dalton Square
Lancaster
LA1 1PJ
Customer Service Centre 
Town Hall
Marine Road
Morecambe 
LA4 4AF

Telephone: 01524 582000


Comments

We welcome all comments and suggestions on how the services can be improved. Any member of staff will be happy to discuss your comments or suggestions with you. 

Please phone Customer Services on 01524 582000 or email customerservices@lancaster.gov.uk who will direct your feedback to the appropriate member of staff.

Alternatively use our online Talk Back form for comments or suggestions.


Complaints

Although we aim to provide the highest standards of service, we know problems do sometimes occur. Complaints are not looked on as unwanted as they provide us with a chance to see where we can improve our services to you.

How to make a complaint to Lancaster City Council

If you are complaining on behalf of somebody else (for example a friend or relative), please complete our consent form for third party complaints:

Consent form - Third party complaints

Alternatively you can contact our customer service centres either in person or by telephoning 01524 582000, use our online Talk Back form, or email complaints@lancaster.gov.uk. Our customer service team will ensure that your complaint is dealt with by the appropriate officer.

Please make your complaint as soon as possible, while all the events are fresh in everyone's mind. This will help us to help you by dealing with the complaint as quickly as possible.

Contacts

Email:

customerservices@lancaster.gov.uk

Telephone:

01524 582000

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Lancaster City Council
Town Hall
Dalton Square
Lancaster
LA1 1PJ

Telephone: 01524 582 000

Email customer services

Online services

TalkBackTalkBack form for comments, compliments and complaints