Compliments, Comments and Complaints
Compliments
If you would like to praise the service you have received, you can either contact our Customer Services team or fill in the Talk Back form in the right hand menu.
Customer Service Contact Details
| Lancaster |
Morecambe |
Customer Service Centre
Town Hall
Dalton Square
Lancaster
LA1 1PJ |
Customer Service Centre
Town Hall
Marine Road
Morecambe
LA4 4AF |
Telephone: 01524 582000
Comments
We welcome all comments and suggestions on how the services can be improved. Any member of staff will be happy to discuss your comments or suggestions with you.
Please phone Customer Services on 01524 582000 or email customerservices@lancaster.gov.uk who will direct your feedback to the appropriate member of staff.
Alternatively use the Talk Back form in the right-hand downloads menu for comments or suggestions.
Complaints
Although we aim to provide the highest standards of service, we know problems do sometimes occur. Complaints are not looked on as unwanted as they provide us with a chance to see where we can improve our services to you.
In the first instance, please contact our Customer Service Centres either in person or by telephoning 01524 582000.
Alternatively you can use the Talk Back form in the right-hand downloads menu and print and send to the address on the form, or email complaints@lancaster.gov.uk. Our customer service team will ensure that your complaint is dealt with by the appropriate officer.
Please make your complaint as soon as possible, while all the events are fresh in everyone's mind. This will help us to help you by dealing with the complaint as quickly as possible.
If you feel the issue you have raised has not been dealt with properly, or you prefer to wait until you have had time to consider the situation, you have the right to make a formal complaint. Please follow the link below:
How to make a formal complaint