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Contact Us

Telephone

General Enquiries (8am-5pm Monday-Friday)

• Telephone: 01524 582000
• Minicom: 01524 582175
• Fax: 01524 582161 (Lancaster) or 01524 582162 (Morecambe)

Out-of-hours Emergencies

• Telephone: 01524 67099 (Calls are recorded to improve our service standards)

Domestic Waste and Street Cleaning (8am-5pm Monday-Friday)

We have a dedicated customer service centre for all enquiries relating to household waste collections, bulky waste, missed bins, abandoned vehicles, flytipping, flyposting, public toilets, litter bins and street cleansing:

• Telephone: 01524 582491

Individual Services and Departments

Please use the telephone directory in the right hand 'Quick Links' menu.

Email

Email (General issues): customerservices@lancaster.gov.uk
Email (Website issues): webmaster@lancaster.gov.uk

Write or Visit

Town Hall opening hours: Monday to Friday 9am to 5pm 

Benefits Office opening hours: 9am to 5pm

• Please use the right hand Quick Links and External Links menus for details of how to get to the district, how to find our offices, and where to park.

Our Customer Service Standards

If you write to us, we will reply within 5 working days.

If you email us, we will reply within 1 working day.

If we need longer to give you a fully detailed response, we will still reply to you within these stated times, and inform you when a more detailed response can be expected.

If you have a complaint, please use the link in the right hand 'Quick Links' menu.