Contact
General Enquiries (8am-5pm Monday-Friday)
- Telephone: 01524 582000
- Fax: 01524 582161 (Lancaster) or 01524 582162 (Morecambe)
Out-of-hours Emergencies
- Telephone: 01524 67099 (Calls are recorded to improve our service standards)
Domestic Waste and Street Cleaning (8am-5pm Monday-Friday)
We have a dedicated customer service centre for all enquiries relating to household waste collections, bulky waste, missed bins, abandoned vehicles, flytipping, flyposting, public toilets, litter bins and street cleansing:
Individual Services and Departments
Please use the telephone directory in the right hand downloads menu.
Email
Write or Visit
Lancaster and Morecambe contact addresses
| Lancaster |
Morecambe |
Customer Service Centre
Town Hall
Dalton Square
Lancaster
LA1 1PJ |
Customer Service Centre
Town Hall
Marine Road East
Morecambe
LA4 5AF |
Town Hall opening hours: Monday to Friday 9am to 5pm
Benefits Office opening hours: 9am to 5pm
- Please use the right hand menus for details of how to get to the district, how to find our offices, and where to park.
Our Customer Service Standards
If you write to us, we will reply within 5 working days.
If you email us, we will reply within 1 working day.
If we need longer to give you a fully detailed response, we will still reply to you within these stated times, and inform you when a more detailed response can be expected.
If you have a complaint, please use the link in the right hand menu.