Community Alarms
Lifeline Connect is our community alarm service. Anyone living in the Lancaster district can have help at the touch of a button, 24 hours a day, 365 days of the year.
What is the Lifeline Connect?
The telephone is for many people their only means of contacting family, friends and neighbours. In a crisis, you may need to summon help quickly but you may not be able to reach the telephone - that is when a Lifeline can connect you to the help and support you might need.
Just a press of your own personal alarm button will tell your Lifeline Connect system to make a call though to our team of friendly, trained staff who will do the rest.
The Lifeline Connect system works along side your own telephone and can provide peace of mind for both you and your family.
How does it work?
When you press the button, the Lifeline Connect system makes a call to the Emergency Call Centre. The call is answered by trained staff, who provide assistance 24 hours a day, 365 days a year. The staff are highly trained to respond promptly to your call and take whatever action is needed. This could be contacting your named emergency contact, your care agency, your doctor or the relevant emergency service.
What do you need?
As well as the Lifeline Connect system, you will need a BT telephone socket and a plug socket (three pin) close by.
How much will it cost?
To have the use of the LIfeline Connect System you must rent an alarm. This costs £1.72 per week (includes a warranty).
There is also a monitoring charge which is payable at £1.86 per week (subject to an annual increase). Where a safe sockets are fitted there is an additional weekly charge of £0.17 per socket.
To find out more about the Lifeline Connect system, or to arrange an appointment to get one installed email councilhousing@lancaster.gov.uk or give us a call on (01524) 582929.
Lancashire Telecare
Telecare can best be described as a technology based system designed to provide safety and reassurance to help keep older and vulnerable people safe within their homes, and support their carers. Sensors are installed in conjunction with a Lifeline unit that can indicate when there is a problem in the service user's home such as:
- A build up of natural gas from a cooker that has been turned on, but not lit
- A flood from a bath or sink around the house
Sensors can also indicate if a service user has a problem such as:
- Having fallen and been unable to call for help
- Having wandered outside the home at an inappropriate time
Lancaster City Council is the provider of telecare equipment in the Lancaster district. This service is provided in partnership with Lancashire County Council. Lancashire County Council Social Services department carries out assessments for telecare packages.
For further information, please contact us on 01524 582929 or visit Lancashire Telecare.
Key Safes
Key safes are endorsed by Crime Prevention Officers, Social Services, The Police, Lancashire County Council and Lancaster City Council. They are safe and secure for carers and family.
Key safes are small and sturdy, and suitable for fitting on exterior walls. A pin code chosen by you is used to open the safe.
For more information on key safes, please telephone us on 01524 582527.