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A to Z of Council Services:

How to pay your rent

Direct Debit Logo

Direct Debit

Paying monthly by Direct Debit is probably the easiest way of paying for many of our tenants.

We have the responsibility for collecting the correct amount of rent due.

You can get a Direct Debit form by ringing (01524) 582540 or you can download a Direct Debit Request Form online.


Standing order

This is a similar method of payment to Direct Debit in that your rent is paid directly from your bank to us. However, if the amount of rent you need to pay changes you have to let your bank know. The advantage of a standing order is that you can pay weekly, fortnightly or monthly. You can get a Standing Order form by ringing (01524) 582540 or you can download a Standing Order Request Form online.


Post Office logo

Post Office

You can pay by cash, cheque, debit card or credit card at any Post Office branch.

You will need your rent swipe card.

If you need a replacement rent swipe card please ring us on (01524) 582540 or complete the replacement rent swipe card form and we can arrange for a new one to be sent to you.


Payzone Logo

Payzone

You can pay your rent at any Payzone outlet. Many shops, petrol stations and pubs in the area have this facility. You can pay by cash, debit card and credit card using this method.

You will need your rent swipe card. If you need a new rent swipe card please ring us on (01524) 582540 or complete the replacement rent swipe card form and we can arrange for a new one to be sent to you.


Telephone

  • Call 0845 601 7297

You can pay your rent by telephone 24 hours a day. To make a payment via our automated telephone service you will need a debit or credit card and your nine digit rent account reference number. You need to enter the number after the zeros, not including the end letter.

For example if your rent account reference number was 000005320B, you would enter 5320.


Online

You can pay your rent online using a debit or credit card and your nine digit rent account reference number.

Contacts

Email:

councilhousing@lancaster.gov.uk

Telephone:

01524 582929

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