Online and telephone payments will be unavailable from 1pm Monday 20 November to 12pm Tuesday 21 November due to an essential system upgrade.

Other groups, tenant groups and meetings

Tenants and Residents Associations

Tenants and Residents Associations are a vital link between the local community and the council. They take up issues that can improve the community and estate environment.

Where do we have Tenants and Residents Associations?

There are currently the following Tenants and Residents Associations:

  • Branksome Neighbourhood Association
  • Langridge Tenants and Residents group
  • The Ridge Tenants and Residents group

How do I set up a Tenants and Residents Association in my area?

Please read our Tenants and Residents Associations - How to get one started booklet (PDF, 1.5MB) to find out more.

Street Voice/Block Voice

Street Voice is a local representative who wishes to take up community and estate issues where there is no TARA. They may hold monthly surgeries, produce a community newsletter, represent the estate at the District Wide Tenants Forum or just attend the twice yearly walkabouts with the Estate Manager.

If you would like to know more about becoming a Street Voice/Block Voice for your area please get in touch using the contact details below.

Tenant Inspectors

We have a number of tenants who want to take a hands-on approach to inspecting the service we provide. Tenant Inspectors carry out mystery shopping exercises, interview staff and tenants and look at what other Landlords are doing. They then come up with recommendations of how we can improve the service we provide.

Tenant inspectors operate through the Customer Services and Resident Involvement Quality Group, and report their findings to the District Wide Tenants Forum.

Estate Walkabouts

Twice a year our Estate Managers carry out a walkabout on each of our neighbourhoods. This gives you the chance to walk the estate with council staff, tenant representatives, councillors and any other interested parties or agencies, and identify and deal with the issues which are important to residents.

By doing this we can make a real difference to neighbourhoods across the district, improving things like street lighting, paving, gardens, alleyways, fencing, bin stores, communal areas, play areas, and anything else which is brought to light on the walkabout.

If you would like to get involved in the Estate Walkabouts in your neighbourhood, or just find out more, why not get in touch using the contact details below.

Sheltered Housing Walkabouts and Surgeries

We carry out Walkabouts and Surgery sessions at each sheltered housing scheme once a year. This is a chance for sheltered residents to walk the scheme with staff and raise any concerns or issues they may have.

We also have a Sheltered Housing Compact. This is a document that developed jointly with the Sheltered Housing Forum (now the Senior Citizens and Disability Quality Group) and the council. The compact includes information about how residents can have an input into service improvements, and also useful telephone numbers for residents. Please download the Sheltered Housing Compact (PDF, 1.2MB) if your would like to read the full document.

Environmental Budget Tenants Group

Group is made up of tenant representatives who Prioritise projects for spending the annual environmental budget on. Reviewed at DWTF. A budget that various groups such as the Quality Group or Tenants and Residents groups, estate managers etc.

Surveys

We regularly carry out surveys in a variety of ways: by post; online; face to face or over the telephone. We carry out surveys so we can improve the service we provide. Surveys can often be a convenient way for you to give us your feedback on a variety of issues.

Leaseholder Involvement

Are you a leaseholder and would like to have a say in decisions that affect you and other leaseholders?

The Leaseholder Quality Group is the forum for you to get involved. Why not get in touch to find out more using the contact details below.

Last updated: 02 March 2016