Moving home

Before moving into your new home you need to make sure that you have arranged to get your gas connected, completed any housing benefit application forms (where applicable) and know how to pay your first weeks rent.

Paying your rent

When you sign up for your tenancy you be given all the information you need to enable you to pay your rent. For more information have a look at the Rent and Service Charges page.

Gas connection

You can ring 0870 608 1524 to find out who your current gas supplier is. You will then need to contact them to set up an account, then contact Council Housing to arrange for an engineer to call out while you are there to turn on the gas and test the appliances.


The council insures the actual fabric and buildings of your home but you will need to insure the contents and your personal belongings.

Council Housing Services have negotiated schemes with two different insurance companies for Lancaster City Council tenants. This means that tenants can insure their belongings in an easy and affordable way. With these schemes you can spread your payments over weekly or monthly instalments. Lancaster City Council does not receive any money from these schemes.

You can get full details about these schemes from the council housing customer services desk at Lancaster town hall.

Moving out

If you are thinking about moving out of your home you will need to be aware of the following information.

How much notice will I need to give?

You must give 4 weeks notice in writing and this will start from the first Monday after receiving the notice. If you leave or hand in the keys before the end of the notice period you will be charged rent for the full 4 weeks. You will need to complete a Tenancy Termination form and a Consent to Disposing of Property form. You can pick these up from the Council Housing Customer Services desk at Lancaster Town Hall or you can contact us on (01524) 582929 and we will send them to you.

If you are moving into residential care, we will end your tenancy from the Monday after you return your keys to the Council Housing Office. You do not need to give 4 weeks notice. Please contact your Estate Manager for more information.

You must also inform Council Tax, Housing Benefit and any other Council departments you use of the date you are leaving.

Who else do I need to tell?

You must take meter readings on the day you leave and contact your Gas and Electricity providers to close your account.  You should also contact your telephone service provider (if you have one) and let TV Licensing know the date you leave.

Do I have to leave my property empty?

Yes. You will need to ensure that everything is taken out of the property before you leave and that it is left clean and tidy. Council tenants are able to use the Bulky Matters Service for up to two collections per year. Council Housing Services have made a block purchase of the service so that there is no cost to you as an individual tenant. Please ring 01524 582491 to arrange a collection. They will verify that you are a council tenant and then arrange collection of your unwanted items.

If you leave anything in the property when you have left we will dispose of it and the cost of doing this will be charged to you. (we will not be held responsible for any items left in your property).

£75 reward for leaving your home clean, tidy and in good condition

The council want to reward model tenants with £75 cash. If you are moving out of your home and meet the criteria set out in the Reward Yourself When You Move leaflet you will be entitled to claim the reward. Please contact your Estate Manager for more information on how to claim.

Last updated: 07 March 2016