Information charter

This Information charter demonstrates what standards to expect from the council when we request or hold personal data about you. It also tells you how you can access your personal data and what you can do if you think these standards are not being met.

Personal information

We need to handle personal information about you so that we can provide services for you. When we ask you for information, we will keep to the law, including the Data Protection Act 1998.

When we ask for personal information we will:

  • Make sure you know why we need it.
  • Only ask for information we need, and not collect too much information.
  • Let you know if we share it with other organisations
  • Make sure we do not keep it longer than necessary
  • Protect it and make sure nobody has access to it who shouldn’t

In return we will ask you to:

  • Give us accurate information
  • Tell us as soon as possible if there are any changes, such as a new address

Access to personal information

You can find out if we hold information about you by making a subject access request under the Data Protection Act. See Data Protection for further information.

You can get more information on:

  • Asking us to correct any mistakes in your information
  • Agreements we have with other organisations for sharing information
  • Circumstances where we can pass on your personal information without telling you (such as in relation to a crime investigation)
  • How we collect, use and delete your personal information
  • How we maintain accurate and up to date information
  • How to make a complaint

Further information

Please contact: The Information Management Officer, Lancaster City Council, Town Hall, Dalton Square, Lancaster LA1 1PJ or by email:

Independent advice

For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Phone: 08456 30 60 60 or 01625 54 57 45.

Last updated: 17 November 2016