Tourism centres given top marks
Top marks have been awarded to Lancaster City Council’s two visitor information centres following a mystery shopper visit by the North West Development Agency.
Top marks have been awarded to Lancaster City Council’s two visitor information centres following a mystery shopper visit by the North West Development Agency.
Both Morecambe Visitor Information Centre and Lancaster Tourist Information Centre achieved a score of 100% in the report, which was carried out by an independent assessor.
During the visits the assessor scored marks against the overall appearance of the centres, first impressions, displays, staff interaction and service.
At both centres the assessor enquired about making a hotel reservation for the evening and ideas of what to see and do during their stay.
Comments from the assessor included “the assistant was very enthusiastic”, “lots of gifts attractively displayed”, “centre was warm and welcoming”, “friendly, helpful staff”.
Councillor Shirley Burns, Cabinet Member with responsibility for Tourism and Events said, “This independent review of our information centres again highlights their outstanding levels of service to a wide range of visitors.
“The information centres handle enquiries year round from visitors and local residents. Last year, overseas visitors came from 26 countries and staff never know what they will be asked or in which language. On all occasions, they have proved to be highly professional.”
Economic Development and Tourism is just one of a wide range of services provided to you by Lancaster City Council. These services would not be possible without the support of the £3.52 which, on average, you pay in council tax. For more information on the council's services visit www.lancaster.gov.uk/makingeverypennycount.
Date Updated: 19/03/09