Views sought on complaints procedure

Lancaster City Council needs your help to improve its complaints process.

The council has set up a new task group to look at the procedure for making complaints and the way they are handled.

A short questionnaire has been designed to find out how and why people complain about council services.

The results will be used, along with other evidence gathered by the task group, to make recommendations on how the complaints process could be improved.

Coun Caroline Jackson, chairman of the committee, said: “The views of residents are key to the success of this task group.
“We want to hear from anyone who has felt like complaining, or actually contacted the council in some way, to fill in a very short survey.

“The results will inform our final recommendations on how the process could be improved, along with the other evidence we’ve gathered.”

You can take part in the survey online or pick up a paper copy from either Lancaster or Morecambe town hall.

The deadline for responses is 5pm on Monday July 23.

Last updated: 29 June 2018