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Benefits & support

Housing benefit | Council tax support | Benefit calculator | Discretionary housing payments

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Garden waste service | Bulky item collection | Collection dates | Report a missed bin | What can I recycle?

Business

Apply for a licence | Sites and premises | Business rates | Contracts and tendering | Register food business

Council & democracy

About the council | Budgets and spending | Find your councillor | Register to vote | Have your say | Meeting dates

Council tax

Pay it | Bands | Bills by email | Self-service account | Sole occupier discount | Reductions | Support

Environmental health

Pest control | Dogs and fouling | Noise | Air quality | Health and safety | Food hygiene and safety

Housing

Find a home | Council housing | Housing standards | Advice for renters | Home improvement services

Information

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Latest news | Platform events | What's on | Visitor information | Media relations

Parking

Pay a PCN (fine) | Car parks | Parking permits | Residents parking schemes | Cashless parking (RingGo)

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View applications | Comment on an application | Local plan | Advice | Building regulations | Permission

Sport & leisure

Salt Ayre Leisure Centre | Salt Ayre swimming pool | Parks and open spaces | Markets | Museums

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Coronavirus information

Details of support for individuals and businesses during the Coronavirus pandemic

National lockdown: Stay at home

GOV.UK government advice

  • National lockdown: Stay at home

Lancashire County Council advice

  • Coronavirus information for Lancashire

Lancaster City Council advice

  • Which council buildings and services are currently open and running?

Test and Trace

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Help for individuals

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Help for businesses

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Community and charity support

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Waste and recycling

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Keep our high street healthy

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Key contacts

Community Hub - Customer Services
Telephone: 01524 582000 (Mon - Fri, 8am - 6pm Sat - Sun, 10am - 3pm)
Email: customerservices@lancaster.gov.uk
 

Business Support Team
Email: business.support@lancaster.gov.uk
 

Council Housing
Telephone: 01524 582929
Email: councilhousing@lancaster.gov.uk
 

Council Tax
Telephone: 01524 582900 (9am - 4pm, Monday to Friday)
Email: ctax@lancaster.gov.uk

Homelessness and Rough Sleepers (to report a rough sleeper)
Call 01524 582257 during office hours (9am – 5pm, Monday to Friday)
Out of office hours and weekends call 01524 67099
Email strategichousing@lancaster.gov.uk  
Via StreetLink’s 24/7 phone line 0300 500 0914 or online at www.streetlink.org.uk  
 

Social Media
Facebook: /LancasterCC
Twitter: @LancasterCC
Instagram: @Lancaster_City_Council

We know that there is a wealth of experience, knowledge and enthusiasm that exists in our communities and we would very much welcome your ideas and offers of help, and we have set up a dedicated email you can contact us on civilcontingencies@lancaster.gov.uk

 

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