Help for individuals
If you're concerned that you, a neighbour, family member or friend, will struggle during this time please call our Community Hub on 01524 582000 or email customerservices@lancaster.gov.uk and we will support you and direct you to the help you need. Our phone lines are open Monday to Friday from 8am to 6pm, Saturday and Sunday from 10am to 3pm, and bank holidays from 9am to 5pm.
The support available is listed below. If you are able to register online, using the links below will free up our Community Hub team to help others, but we are always here to help if not.
If you are struggling to afford food
Please contact the Community Hub - we can arrange for you to be referred to a local food bank.
If you can afford food, but can't get out to the shops or get food delivered
Please register on the Lancaster District Support Line, with details of the support you (or someone you are helping) needs. If you have difficulty registering online, contact the Community Hub and we will help you.
If you need help collecting a prescription
Please register on the Lancaster District Support Line, with details of the support you (or someone you are helping) needs. If you have difficulty registering online, contact the Community Hub and we will help you.
If you feel lonely and would like to chat with someone
Please register on the Lancaster District Support Line, with details of the support you (or someone you are helping) needs. If you have difficulty registering online, contact the Community Hub and we will help you.
If you need help with hospital or outpatient transport
Please call us on 01524 582000 and we will refer you to the NHS Volunteer Responders.
If you want to find shopping, delivery and other support services near to you
Private rented accomodation
See our guidance for landlords (PDF) and guidance for tenants (PDF) of shared accommodation.
Other support
In addition to our main support site, we maintain a list of local support agencies and charities who can help you.
Regional organisations
- Age UK Lancashire - Email Telephone: 0300 303 1234
- Carers UK - Find your local carers organisations at www.carersuk.org/local-support
- Citizens Advice - North Lancashire Email Telphone: 03444 889 622 (advice line) 01524 400404 Mon - Fri 9am - 5pm
- Social Ease - Email
- Cancer Care - Email Telephone: 01524 381820
- Victim Support (domestic abuse)
- St John's Hospice Telephone: 01524 382538
- Lancashire & South Cumbria NHS Foundation Trust
- Mental Health Resources in Lancashire & South Cumbria (PDF, 725KB)
National organisations
- NHS Telephone: 111
- Public Health England
- Alzheimer's Association - tips for caregivers
- Shelter
- Samaritans - Email Telephone: 116123 (Free)
- Mind - Email Telephone: 0300 123 3393 Text: 86463
- Childline
- Frank: Drug & Alcohol Support Telephone: 0300 123 6600
- Diabetes UK
- British Heart Foundation
- British Lung Foundation
- Kidney Care UK
- Stroke Association
- Parkinsons UK
- BEAT Eating Disorders
- NSPCC
- Big White Wall - counselling for over 18s
- Kooth - counselling for under 18s
Guidance from central government
- Guidance on supporting mental health of children & young people
- Guidance on social distancing
- Guidance on sheilding and protecting vulnerable people
- Guidance for households with possible infection
- Coronavirus FAQs
- Coronavirus Fact Sheet for Children
- GOV.UK WhatsApp Coronavirus Information Service - To use the service, members of the public simply need to add +44 7860 064422 to their contacts and send a WhatsApp message saying “Hi”
If you're unable to contact us by telephone, there is also an online registration system for those who have a medical condition which makes them extremely vulnerable to coronavirus and need additional assistance: www.gov.uk/coronavirus-extremely-vulnerable.
