Test and Trace

Lancaster City Council now has a greater role in reaching out to residents in the district who have either tested positive for coronavirus or been in contact with someone who has. 

Residents who have been identified as 'contacts' by someone who has tested positive, and who have not been successfully reached by the national system, will be contacted by us. They will be advised of the need to self-isolate in line with national guidelines. 

It is important that you follow the advice below if you're told by the national Test and Trace service, or by Lancaster City Council, that you've been in contact with a person who has coronavirus (COVID-19).

What to do if you've been in contact with a person who has Covid-19 

 If you're told you've been in contact with a person who has coronavirus: 

  • Stay at home (self-isolate) for 14 days from the day you were last in contact with the person - it can take up to 14 days for symptoms to appear
  • Do not leave your home for any reason - if you need food or medicine, order it online or by phone, or ask friends and family to drop it off at your home
  • Do not have visitors in your home, including friends and family - except for essential care 
  • Try to avoid contact with anyone you live with as much as possible
  • People you live with do not need to self-isolate if you do not have symptoms 
  • People in your support bubble do not need to self-isolate if you do not have symptoms 

How we will contact you 

  1. If the national Test and Trace service is unable to contact you, we will attempt to contact you by phone. Calls will come from 01524 582000
    • Prior to this, if we have your phone number, we will also send you a text message. Texts will come from LancasterCC
  2. If we cannot reach you by text or phone, we will then try your email address. Emails will come from Lancaster City Council Test and Trace
  3. If you cannot be reached by these means a letter requesting that you contact us urgently will be delivered. All the details you need will be in the letter
  4. If this is unsuccessful, we will carry out a home visit to ensure contact is made. The staff member, who will carry a Lancaster City Council ID badge, will provide information, guidance and support as necessary

What do I need to do if I am required to self-isolate? 

For the latest information on what to do if you are required to self-isolate, see the NHS website: NHS - test and trace if you've been in contact with a person who has coronavirus

What if I am asked to get a test?

If you are asked to get a test it is important you do so safely and book in advance.

Self-isolation support payment

If you have been asked to self-isolate by the NHS Test and Trace service, you may be entitled to a support payment of £500.


Important - we will never: 

  • Ask for bank details or payments over the telephone, by email or text
  • Ask for details of any other accounts, such as social media 
  • Ask you to set up a password or PIN number over the phone 
  • Ask you to call a premium rate number, such as those starting 09 or 087