Household Waste and Recycling
We provide a fortnightly collection of household waste from wheeled bins and recycling boxes for all houses in the Lancaster district, and provide a bulky waste collection service.
This page lists the most frequently asked household waste questions. For further information on bulky waste, food waste recycling, and using recycling boxes, please see the the links in the left hand menu.
Why we ask you to sort your recyclable waste
When are my bins and recycling boxes collected?
Online service: Find your bin and recycling box collection dates
Please note: Online service currently unavailable between midnight and 7am.
What bins and recycling boxes should I have?
Every household should have:
• A grey wheelie bin, OR orange binbags if the property is not suitable for a wheelie bin
• A green wheelie bin for garden and food waste, OR biobags and a kerbside food caddy if the property is not suitable for a wheelie bin
• A grey kitchen caddy
• A maximum of three recycling boxes per self-contained dwelling
Call customer services on 01524 582491 if you do not have the correct allocation.
What do I put in each of my bins and boxes?
• Download What Goes Where? A guide to using your recycling boxes (PDF 2.2MB)
• Call our freephone helpline on 0800 092 9705
• See Recycling Boxes - Frequently Asked Questions.
How do I report a missed bin?
Please do not report a bin as 'missed' until 24 hours after it was due to be collected.
After 24 hours, please call customer services on 01524 582491 or use our online reporting form.
How do I report a lost or stolen bin?
Call customer services on 01524 582491 or use our online reporting form.
What if my bin breaks?
We have spare parts - you can order new lids, pins and wheels for your bins.
Call customer services on 01524 582491 or use our online reporting form.
How do I get rid of my bulky waste items?
We provide a bulky waste collection service.
A small charge applies for this service.
Where is my nearest recycling point?