Involving residents in service development, delivery and improvement is important. It makes us more approachable, more accountable, and more attuned to residents’ views.
Health and Housing Services has been successful in obtaining national accreditation for resident involvement through the TPAS Resident Involvement Quality Standard (RIQ) - an independent guarantee of excellence in resident involvement.
There are lots ways to get involved and have your say on the services we provide here at Council Housing, including Quality Groups, the District Wide Tenants Forum, Tenants and Residents Associations, Surveys and much more.
We provide a variety of training opportunities for residents and leaseholders to get involved in. In the past these have included courses which help residents to organise their own events such as Food Hygeine or Basic First Aid, visits to other housing organisations, and more general sessions regarding issues affecting social housing tenants today.
Are you already involved in our customer involvement programme?
Are you thinking about getting involved?
Would you like to learn more about housing related issues?
The following information guides were produced by InSTEP (Information Services for Tenants: Empowerment and Participation), and are written in plain English.
Simply click on the links below to view the documents:
- Allocations and Lettings
- Introduction to Local Authority Housing Finance
- Anti-Social Behaviour
- Being a Representative
- Cave Review
- Choosing Choice
- Codes of Conduct for Tenants and Residents Groups
- Community Newsletters
- The Credit Crunch
- Energy Efficiency
- Equality and Diversity
- Focus Groups
- Hills Report
- Improving Housing Services
- Introduction to Planning and Procuring Repairs and Maintenance
- Landlords Guide to Supporting Tenants Back to Work
- Setting up a Tenants and Residents Association
- Repairs and Maintenance - The Basics
- Role of Tenants in Repairs and Maintenance
- Taking Control of Local Services
- Tenant Compacts
- Tenant Involvement and Participation
- Tenants on Housing Association Boards
- Tenants' Reading Panel
- Who is My Landlord
Last updated: 07 March 2016