How to get involved

Involving residents in service development, delivery and improvement is important. It makes us more approachable, more accountable, and more attuned to residents’ views.

Health and Housing Services has been successful in obtaining national accreditation for resident involvement through the TPAS Resident Involvement Quality Standard (RIQ) - an independent guarantee of excellence in resident involvement.

There are lots ways to get involved and have your say on the services we provide here at Council Housing, including Quality Groups, the District Wide Tenants Forum, Tenants and Residents Associations, Surveys and much more.


We provide a variety of training opportunities for residents and leaseholders to get involved in. In the past these have included courses which help residents to organise their own events such as Food Hygeine or Basic First Aid, visits to other housing organisations, and more general sessions regarding issues affecting social housing tenants today.

Are you already involved in our customer involvement programme?

Are you thinking about getting involved?

Would you like to learn more about housing related issues?

The following information guides were produced by InSTEP (Information Services for Tenants: Empowerment and Participation), and are written in plain English.

When using them please abide by the InSTEP Information Guides Terms of Use.

Simply click on the links below to view the documents:

Last updated: 07 March 2016