If you are concerned about yourself, a neighbour, friend, or family member struggling during this time or require support to self-isolate, please contact us.
Our phone lines are open Monday to Friday from 8am to 6pm, Saturday and Sunday from 10am to 3pm, and bank holidays from 10am to 3pm. You can reach us on 01524 582000, or via email: firstname.lastname@example.org.
See below for support services and organisations.
Struggling to access or afford food? A local food bank or food club may be able to help.
Food bank provisions are for people in crisis with no other means of accessing or affording food and supplies.
Food clubs are a provision that often food at a heavily discounted rate and usually run on a membership basis; however a number offer drop-in services. Food clubs sometimes offer additional services alongside the food provisions.
Morecambe Bay Foodbank
Food parcel deliveries, Monday to Friday.
To acquire a referral you may speak to a Customer Service Advisor through the Community Hub on 01524 582000, or alternatively, contact the Citizens Advice Bureau on 01524 400404 for a referral.
Contact Morecambe Bay Foodbank on 01524 932001 for enquiries, or visit their website here.
The Olive Branch
Home deliveries for vulnerable individuals and families.
Referrals to access service can be acquired from Citizens Advice, The Marsh Community Centre, Global Link, Lancaster District Homeless Action, Inspire, the Probation Service, and Social Services. Will accept referrals from other organisations or professionals that are assisting your situation.
Offer additional services regarding financial advice, mentoring, homelessness support. Offer phone and computer facilities. Can also assist with obtaining white goods, furniture, decorating supplies and debt relief orders.
Egg Cup: 13-15 Chapel Street, Lancaster, LA1 1NZ
Food pantry aimed at supporting those with a low income. Slots available Monday-Friday.
Membership required. Enquiries can be made through the website (here), via phone, or email.
01524 928027 / email@example.com
Skerton Community Centre: Slyne Road, LA1 2JH
Food parcels, Tuesday 1:30pm onwards.
Takeaway meal, Wednesday 3:30pm onwards.
Membership required to access these services. Allocated time slots to collect food.
Contact 01524 380818 / request to join Skerton Community Centre's Food Club Facebook page.
Wriggle and Giggle parent and toddler group, Monday 9am-11am.
Friendly Faces social group, Monday 1pm-4pm, includes soup and a sandwich, and group activities for adults of all ages.
Autumn Club, Thursday 1pm-4:30pm, lunch and bingo for over 55s.
Craft Group, Friday 1pm-3pm, adult group to meet and share crafts, chat and socialise.
Marsh Community Centre: Willow Lane, Lancaster, LA1 5PP
Food parcels, Thursday 12pm-1:30pm (Requires membership).
Contact 01524 843300 / firstname.lastname@example.org
Offer additional drop-in services (Monday-Thursday 10:30am-3pm) regarding housing, homelessness, drug misuse, unemployment, benefits advice and support, probation support, education, training, debt management, social services info, mental health signposting, clothing and furniture, applying for jobs, CVs, and interview preparation.
Mother and toddler social group, Monday 10:30am-11:45am (£1).
Coffee and cake club, Friday 10am-12pm, aimed at women 50+.
Youth Club, Tuesday and Thursday 3:30pm-5pm (Younger Group), 5:30pm-7pm (12+).
The New Melbourne Pub Food Club (Food For All): 57 Slyne Road, Lancaster, LA1 2JH
Food parcels, Thursday 2pm-4pm. (Book time for pre-arranged time slots).
Contact Julie: 07776224800 / Food For All Facebook page.
Father's House: Owen Road, Lancaster, LA1 2AP
Food Club: Thursday 12pm-1:30pm and Sunday 5pm-5:30pm.
Thursday Cafe: 12pm-1:30pm.
Saturday Street Cafe: 6pm-7pm.
No membership required but will take details if attending regularly.
Contact: 01524 410231
St Thomas' Church (The Ark): Currently based @ Lancaster District Homeless Action Service, Edward Street, Lancaster, LA1 1QH
Hot meals, Friday 4pm-5pm.
Drop-in for homeless, economically disadvantaged, or people seeking friendship with others.
Contact: 01524 590410
Lancaster Community Club: Friends' Meeting House, Meeting House Lane, LA1 1TX
Food club, Thursday 6:30pm onwards.
Membership required after first visit.
Speak to a Customer Service Advisor, on 01524 582000 for contact information.
People-Food-Community (Egg Cup): 21 Albert Road, Morecambe, LA4 4HD
Food pantry aimed at supporting those with a low income. Slots available Monday-Friday.
Membership required. Enquiries can be made through the website (here) or via phone or email.
01524 928027 / email@example.com
West End Impact: 4-10 Heysham Road, Morecambe, LA3 1DG
Food parcels, Tuesday and Thursday 10am-1pm.
Takeaway meal, Thursday 10am-1pm, Sunday 1pm-2:30pm.
01524 888929 / firstname.lastname@example.org
Offer Narcotics Anonymous 7pm onwards on Mondays.
West End Impact run advice and guidance sessions on housing, benefits, budgeting, and wellbeing. They have trained (NVQ 4 diploma) advice and guidance officers who help clients make appointments, make phone calls, get information, fill in forms, do job and property searches and refer to any other agencies or help they need to gain access to. Drop-in on Tuesday 10am-1pm, Thursday 10am-11:30am.
As part of "Well-Being Wednesdays", West End Impact offer Living Life to The Full, Cognitive Behavioural Therapy (CBT) courses for people suffering from depression, anxiety, and low mood. Therapeutic drumming and art sessions also on Wednesdays, 10am-1:30pm.
Red Rose Recovery - Tea and Talk - Friday 10am-12pm. Volunteer group that support individuals and families from vulnerable groups, helping improve wellbeing and reduce dependency on substances.
Extra services include facilitating AQA qualifications for creative subjects and help long-term unemployed people to develop and sell their products in their ReStore shop located at 71 Yorkshire Street, LA3 1QE. At their ReStoration shop located at 42 Yorkshire Street, LA3 1QE, skills regarding restoring, upcycling and refinishing are taught, and restored products are sold. Monday-Friday 10am-4pm.
Stanleys Community Centre: 79 Stanley Road, Morecambe, LA3 1UT
Food club, Tuesday 2pm-6pm (Supply own bags).
01524 410076 / email@example.com
Offer COVID tests every Monday 9:30am-12pm.
Well-being Wednesdays - 11am, meditation and relaxation. 12pm-1:30pm, brew and chat. 1:30pm-3pm, craft session, well-being journaling. 3pm, walk and talk in Regent Park. Contact Janette 07753194002 for more information.
Morecambe Pantry: Morecambe Parish Church, Church Street, LA4 5PZ
Food pantry, Monday 9am-11am, Friday 3pm-7pm.
Membership required and time slots are by appointment only.
Contact firstname.lastname@example.org / message Morecambe Pantry on Facebook.
Customers can fill in the membership form on their first visit.
The Well Communities: 1st Floor, West End Community Centre, Westminster Road, Morecambe, LA4 4JE
Food club, Friday 1pm-2:15pm. Membership required and appointment only.
Offer a discounted food shop which is open 6 days a week. The Well Fed Social Supermarket, based at 17 Yorkshire Street, West End, Morecambe, Monday-Saturday 10:30am-3:30pm.
01524 415278 / email@example.com
Offer additional support services Monday-Friday 9am-5pm to assist with mental health, well-being, addiction, trauma, recovery housing, and family services. The Well Communities.
Morecambe Homeless Action: West End Community Centre, Westminster Road, Morecambe, LA4 4JE / St. John's Community Hall, St. John's Road, Heysham, LA3 1EX
Breakfast service on Tuesdays 10:30am-11:30am @ West End Community Centre.
Tea time service on Fridays 4pm-5:30pm @ St. John's Community Hall.
Sit down meals with hot drinks. Takeaway option available if preferred.
Operate on a drop-in basis.
Offer additional supplies such as sleeping bags, clothes and hygiene products.
Grace Ministries: 37 Yorkshire Street West, Morecambe, LA3 1QE
Offer emergency food parcels for immediate need, and refer to Morecambe Bay Foodbank Wednesday, Thursday, and Friday 10am-2pm.
Cake and biscuits drop-in, Wednesday, Thursday, and Friday 10am-2pm.
07378674229 / gmgraceministriesLA3@gmail.com
Lions Club: St. James' Church Hall, Heysham, LA3 2RT
Food parcels, Thursday 4pm-6pm. Membership is required.
Contact Ivan on 07752759288
Will signpost to Social Services, CAB, assistance with addiction and bereavement.
Feeling lonely, or in need of a chat? Or do you need assistance with your day to day activities? There are local support services to assist with with your mental health and well-being, and to help you get by.
Lancashire Volunteer Partnership
Lancashire Volunteer Partnership offer volunteer support for a range of concerns. These include assisting with collecting shopping, collecting prescriptions and medication, and regular telephone support.
If you are feeling lonely or know someone who is isolated or vulnerable, volunteer support may be beneficial to assisting with these issues. Complete this befriending referral form to enquire about assistance for yourself or someone else. If you require assistance or are having difficulty completing the form, contact LVP's Administration Team on 01772 416417. Open Monday-Friday 8am-4pm (Excluding Bank Holidays). Before referring someone else, please note, you must have their permission to do so.
Lancashire Volunteer Partnership also offer Our Lancashire, which aims to help communities and prevent loneliness and isolation. This feature allows you to search for community groups and events in your local area and offers information on how to get involved.
SAFE is an organisation that works with young people and adults going through mental health issues and other life challenges. Safe run a group called Socialease.
Socialease is for any adult 18+ who may be experiencing isolation or loneliness due to health or other reasons. Socialease provides a space for people to make the first step out of the house and come and meet others who have been going through similar experiences. It is a chance to talk to those people, get involved in group discussions or activities or just ‘be’. There is a table card system which enables the person to choose their level of engagement within the session.
People can join the group and stay for as long or as little as they wish and can come along with someone else for the first few times if this is more comfortable. Due to Covid-19 we are currently unable to accept drop-ins to our sessions and ask people to make contact with the group before joining.
Contact Keeley (SAFE Manager): 07568937988 / firstname.lastname@example.org
Tuesday 10am-12pm Brew me Sunshine, Morecambe, Victoria Street – in the back room of the café. Currently Fortnightly.
Wednesday 2pm-4pm Cornerstone Café, Lancaster, Sulyard Street.
The Adullam Programme
The Adullam Programme is a self-referral, voluntary programme available to give people a second chance at life regardless of their background. They provide support for those struggling with isolation and/or poor mental health within a safe and healthy community as well as a pathway for people to be given the opportunity, self-confidence and tools they need to overcome their struggles, as well as fulfil their potential and find their purpose.
Red Rose Recovery
Red Rose Recovery are a positive thinking community of volunteers and workers providing a support platform to individuals and their families from vulnerable groups, helping them to improve their wellbeing, reduce their dependency on drugs and/or alcohol, develop themselves and create thriving, sustainable communities.
In addition, they have experience of supporting military veterans. Please get in touch if you are ex-military to discover what activities you can engage in.
Contact 07753223735 or message them via their online form.
View the online calendar for upcoming groups and sessions. What's On - Red Rose Recovery.
Lancashire Victim Services
Lancashire Victim Services has been established by the Police and Crime Commissioner for Lancashire to provide support to victims and witnesses of crime across the county. If you have been a victim or have witnessed a crime, even if you haven’t reported it to the police, we are here to help. We provide emotional support, information and practical help to anyone who needs it. All services are free of charge.
Contact 0300 323 0085 / email@example.com / complete the online contact form / or you can write to us: Lancashire Victim Services, Ringway House, Percy Street, Preston, PR1 1HQ.
Bay Buddies are a support group for anyone with a brain injury or traumatic head injury. They aim to reduce isolation and depression in people with either of these injuries. Now available to meet for face-to-face sessions and offer one-to-one sessions at the Festival Market in Morecambe.
A walk and talk support group also runs on Morecambe Promenade every Saturday morning at 11am from the Midland Hotel.
For more information, visit Bay Buddies Facebook page, or contact firstname.lastname@example.org / 07947342425
The Parkinson's UK Lancaster and Morecambe Support Group
The Parkinson's UK Lancaster and Morecambe Support Group meet every Friday afternoon, between 12pm-2pm at Slyne with Hest Church Hall, Shady Lane, Lancaster, LA2 6JG.
The aim of the group is to provide support information, exercise, and social opportunities. The emphasis is on informality and all are welcome to drop in.
There is a one hour dance and movement session which is specifically designed for people with Parkinson's. There are a library of books, and information sheets, and a file of contacts to signpost people to various agencies. Occasionally there are guest speakers, entertainment, lunches and days out during the year. Tea and coffee is always to hand.
A donation of £2.50 per person is requested.
- Age UK Lancashire • Call 0300 303 1234
- Carers UK • Find your local carers organisations at www.carersuk.org/local-support
- Citizens Advice • North Lancashire • Call 03444 889 622 (advice line) • 01524 400404 (Monday to Friday, 9am - 5pm)
- Cancer Care • Call 01524 381820
- St John's Hospice • Call 01524 382538
- Lancashire & South Cumbria NHS Foundation Trust
- Mental Health Resources in Lancashire and South Cumbria (PDF)
The Prop Up Project
SAFE is an organisation that works with young people and adults going through mental health issues and other life challenges.
The Prop Up Project is a group for young people aged 13-19 and 20-25 which is run by SAFE. They run group and individual creative activities such as drama & art, encouraging the group to get involved, get to know each other and learn new skills at their own pace. Alongside this, each month, they run activities to equip the group with key coping strategies and skills to maintain positive mental health and build resilience outside of our sessions.
For those who might feel unable to be involved in the group activities an individual space is created where they can do activities until they feel comfortable to join the group. The group allows young people to be with others who are going through similar circumstances and know they are not alone.
Group sizes are kept small to ensure new people joining the group do not feel overwhelmed. A referral is needed for all of these groups, and can be in the form of a conversation, either with the young person, a professional or parent, etc. Following this, they can arrange a time to meet with a young person before they attend.
Contact Keeley (SAFE Manager): 07568937988 / email@example.com
Tuesday 5.30pm-7.30pm Salvation Army, Carnforth, Back Market Street. (13-19)
Thursday 6pm-8pm Rainbow Centre, Morecambe, Clarence Street (13-19)
Last Monday of the month 3pm-5pm Church of Ascension, Torrisholme (20-25)
Nest Lancashire has been set up to support young people aged 8 to 18 who have been affected by crime or subjected to bullying, threats or harassment. You can talk to us in confidence and all of our services are free of charge. Our aim is to help you recover from whatever it is you have experienced and our trained, friendly staff will be able to help you move forward and feel safe again.
It doesn’t matter if you haven’t told anybody or if the incident happened a long time ago. Even if you are unsure of whether what has happened to you is classed as a crime, we are here to help. There is no incident too small or too big for us to be able to support you. Visit the website (here) for more information.
Contact on: 0300 111 0323 / email firstname.lastname@example.org / text: NEST and your number to 60777.
Escape2Make aims to help all 11-18 year olds in the Lancaster and Morecambe area to escape boredom, social media, loneliness, and any pressure at school or home by providing free workshops and short courses hosted by local businesses, national businesses, local artists, and university students.
All the free workshops and courses are designed to help young people make things, make friends, and make a difference in the community.
Visit the website (here) for more information, or contact email@example.com
- NHS • Call 111
- Public Health England
- Alzheimer's Association • Tips for Caregivers
- Samaritans • Call 116 123 (free to call from all phones) • Email firstname.lastname@example.org (response time 24 hours)
- Mind • Email • Call 0300 123 3393 • Text 86463
- Frank: Drug and Alcohol Support • Call 0300 123 6600
- Diabetes UK
- British Heart Foundation
- British Lung Foundation
- Kidney Care UK
- Stroke Association
- Parkinsons UK
- BEAT Eating Disorders
- Big White Wall • Counselling for over-18s
- Kooth • Counselling for under-18s
The use of the NHS Covid Pass is encouraged by central government for use by businesses and individual organisations for larger events and crowded indoor settings and forms part of its Plan B approach if needed this winter.
While the NHS Covid Pass is voluntary, the council has a duty to the public to take reasonable steps to help protect them when using its facilities where people are likely to be in close proximity for a longer period of time.
After consultation with the council’s public protection team, council will require customers at The Platform to the NHS Covid Pass as a condition of entry – or provide evidence of a Lateral Flow Test.
WHAT IS THE NHS COVID PASS?
The shows your Covid-19 status.
Your Covid Pass can be either digital – via the NHS website or via the NHS Covid app - or a paper certificate provided by the NHS.
If you’re over 18, you can get the NHS Covid Pass for domestic venues and events.
You need to be registered with a GP.
To get the NHS Covid Pass you need either:
1. To be fully vaccinated with a Covid-19 vaccine used in the UK.You must have been vaccinated in England, Wales or Scotland. If you have been vaccinated in Scotland, you must be both:
* Resident in England
* Registered with a GP in England
2. A negative PCR test or rapid lateral flow test within the past 48 hours
3. A positive PCR test within the past 6 months
HOW DO I GET THE NHS COVID PASS?
The NHS Covid Pass is different to the NHS Track and Trace App. You can get it a number of different ways:
- Online through the NHS website here
- Via the NHS App here
- Via the MyGP App here
- Request a paper Covid Pass letter online here
- Call 119 and request a paper Covid Pass letter
- Request a paper copy from your GP
Get It Digitally
Get your Pass via the NHS website
The NHS online account lets you access a variety of services, including health records and your NHS Covid Pass.
You can get your NHS Covid Pass on the website without having to have the NHS App.
If you already have an NHS login, you can use this to access your NHS Covid Pass online via the website.
- You will need an email address and a mobile phone number to register
- You will be asked to enter your NHS number, date of birth and postcode of your home address, which is registered with your GP surgery
- If you do not know your NHS number you can enter your name instead
- Once your account has been created, you can log in and click ‘domestic’ to view proof of your Covid-19 status
- A QR code will be generated, which you can share to prove your status.
- The QR code you are given lasts for 48 hours
- To get a new bar code after this expires, you simply log back into your account and follow the steps in a few clicks to request a new one
More information about the website and how to access the online NHS Covid Pass can be found here.
Get your pass via the NHS App
- It can be downloaded on IOS and Android
- You must be registered with a GP in England
- Before you start using the NHS App, you need to set up an NHS login
- You will need an email address and a mobile phone number to create your login
- If you already have an NHS login, you can use this to log into the app
- In the app you can then click ‘Get Your NHS Covid Pass’ and next select ‘domestic’
- A bar code will be generated, which you can share to prove your status.
- The bar code you are given lasts for 48 hours
- To get a new bar code after this expires, you simply go back into the app and receive a new one in a few clicks
If you have logged a Lateral Flow Test result on the public website, your result will also appear in your app, although it may take up to 2 hours to show.
More information and to access the NHS App and how to get your NHS Covid Pass can be found here.
Get your Pass via MYGP App
The App provides a patient’s medical record and Covid-19 vaccination status.
- You can download the app on IOS and Android.
- You will need to create an NHS login before using the App
More information and instructions on how to use MYGP app can be found here.
Get It On Paper
If you cannot access online services or want a paper copy of your COVID-19 status, you can get your COVID Pass letter.
You can do it this way if you’re:
Registered with a GP
Aged over 16
Get your paper Pass via the NHS website
- Visit the NHS Covid Pass webpage here
- You will be taken through a series of questions, such as your name and date of birth for the service to find your vaccination record
- You can then opt to have the letter sent to your GP or your home address
- It can take up to five working days for the letter to arrive
More information about getting your Covid Pass via the NHS website can be found here.
Get your paper Pass by phone
If you cannot access online services at all, you can get your Covid Pass via a phone call.
What to do
- Call 119 and request a Covid Pass letter
- It will be sent to your home address
- It may take up to five days for the letter to arrive
Further help with the NHS Covid Pass