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Voice, text and email messaging

About the voice, text and email messaging service

We are using a new messaging service to contact our customers.

If your Council Tax account falls into arrears we may contact you using a voice, text and/or email reminder before taking further recovery action.

This service can prevent statutory recovery notices being issued and may help you avoid paying expensive costs.

Whilst this service is offered to prevent customers from falling further into arrears, it should not be relied upon.

It is your responsibility to maintain the instalments due on your account in line with your bill. Failure to do so may result in recovery action being taken.

How will the Council Tax team contact customers?

We may contact you using one or more of the following:

  • voice message
  • text message and verification screen
  • email and verification screen

I have been contacted - how do I know if this is genuine or not?

Below are examples of the text message, verification screen, email and email verification screen we may send:


  • Lancaster DPA
    Lancaster DPA
  • Lancaster email
    Lancaster email
  • Lancaster SMS 1
    Lancaster SMS 1
  • Lancaster SMS 2
    Lancaster SMS 2
  • Lancaster SMS example
    Lancaster SMS example

Last updated: 25 July 2023

Lancaster City Council logogram

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