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Complaints, comments and questions


If you would like to praise the service you have received, you can either contact our Customer Services team or use our online Talk Back form.

  Lancaster Morecambe
Address Customer Service Centre 
Town Hall
Dalton Square
Customer Service Centre 
Town Hall
Marine Road
Telephone 01524 582000 01524 582000
Opening times

9am - 4.30pm (week days)

9am - 4.30pm (week days)


We welcome all comments and suggestions on how the services can be improved. Any member of staff will be happy to discuss your comments or suggestions with you. 

Please call Customer Services on 01524 582000 or use our online Talk Back form for comments or suggestions.


Although we aim to provide the highest standards of service, we know problems do sometimes occur. Complaints are not looked on as unwanted as they provide us with a chance to see where we can improve our services to you.

If you are complaining on behalf of somebody else (for example a friend or relative), please complete our consent form for third party complaints:

Alternatively you can contact our customer service centres either in person or by telephoning 01524 582000, use our online Talk Back form, or email Our customer service team will ensure that your complaint is dealt with by the appropriate officer.

Please make your complaint as soon as possible, while all the events are fresh in everyone's mind. This will help us to help you by dealing with the complaint as quickly as possible.

Complaints about council housing

In line with the housing ombudsman’s complaint handling code, our council housing service is held to a different set of requirements and has its own complaints procedure.

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