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Advice available from the food and safety team

Who is it for?

This service is aimed at someone considering starting a business or existing seasoned entrepreneur. An experienced officer can come and visit you at a time of your choosing and inform you of the legal requirements needed to help achieve a food hygiene rating of 5.

What we offer when you contact us:

Initially we will ask you about your business and discuss what you need to do to meet the relevant regulations.

Initially aim to;

  • discuss with you what you need to do to operate legally, you are free to send pictures of the premises or plans to us and obtain advice free of charge.
  • follolwing this review we would discuss what further support you may need to meet your needs (charged at cost price)
  • signpost you to free regulatory business support services where available.

 Should you wish for a member of the food team to visit you:

  • We can arrange for a on-site visit delivered by an experienced and qualified Food Safety Officer giving you practical tailored advice appropriate to the size of your business.
  • Tailored advice for your business on how to achieve the highest possible standards, written up in a simple and easy to understand report, this is unfortunately a paid for service.

What are the costs?

Our business advice service is charged per hour and on a cost recovery basis.

We offer you up to two hours on site tailored information at a subsidised cost of £99 which this includes travel time.

How will it help you?

This service will provide the following benefits:

  • Save you time by having professional advice bespoke to your business. 
  • Save you money through receiving advice on appropriate procedures and equipment you require, proportionate to the level of your business, avoiding over-spending on compliance.
  • Enhance your chances of receiving a high (up to 5 star) Food Rating that you can use in your marketing giving your business a competitive edge.
  • Give you reassurance from a compliance perspective, good for your business and good for your customers.
  • Enable you to put in place the building blocks to grow your business in a sustainable way

How to order

Please contact our friendly admin team on 01524 582935 or email environmentalhealth@lancaster.gov.uk A form is currently under construction.

Last updated: 16 May 2025

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