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Communications Privacy Notice

The role of the Communications Team is to promote the work of Lancaster City Council.

A key part of this work is making sure correct, up to date and relevant council information is made available to the people of the Lancaster district and to council staff. This is done using a range of communication channels to make information accessible and interesting to different audiences.

We will use your personal information for a limited number of purposes and always in line with our responsibilities, where there is a legal basis, and your rights under Data Protection Legislation.

What personal information do we collect?

We collect basic personal information including name and contact details. We may also collect additional information if you have consented to be in a photograph or video.

When do we collect Personal information?

We collect information:

  • You have provided to us by filling in a form to join our mailing list
  • When you have entered a competition
  • When you have consented to do so for the purposes of video/photography
  • If partner organisations have provided it to us with your consent

We aim to always keep your information accurate and up to date. You can help us to do this at any time by letting us know if any of the information you have given us has changed.

How do we use your personal information?

We use your personal information to keep you up to date with council services and for promotional purposes.

We will always give you the option of opting out of receiving our newsletter in every edition.

We will not keep your information any longer than needed. Any photos or videos that you have given us consent to take and use will be deleted after two years, along with any consent form you may have been asked to sign. You may also request us to no longer use your photographs/video by contacting us directly.

Information collected from competitions will only be used to inform the winner(s) and will be deleted once the prize has been collected.

Information collected from email sign-up forms will be used for as long as is necessary to provide the service you have asked us for. You can unsubscribe from this service at any time.

Do we share your information with anyone else?

We use a service called MailChimp which provides us with email marketing services.

If you choose to add your name to any of our email newsletters, your email address will be forwarded to MailChimp, who are a third party data processor.

You can view MailChimpp’s privacy policy on their website.

If you have entered a competition, we may pass details of the winner(s) on to a promotional partner so they can contact you to arrange for the prize to be collected.

Your rights and how to find out more

You have a number of rights under data protection law, including the right to ask for a copy of the information we hold about you, and the right to object to our use of your information in certain circumstances.

Where you have previously given consent to use your information for marketing purposes, you can withdraw this consent at any time.

If you have any queries about this notice, you can contact us at

For further information about your rights, how the council uses your information, and how to get in touch if you have a query or complaint, please see the council’s main privacy notice.

We reserve the right to amend this privacy notice at any time. However, we take your privacy very seriously and will never change our policies or practices to make them less protective of your personal information.

If we make any changes to this policy that significantly affect you, we will aim to notify you directly if we hold contact details for you. You will always be able to find the most up-to-date version of this policy on our website at this address:

Last updated: 26 March 2024

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