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Town hall doors to re-open for customer service

Lancaster City Council’s customer service centres at Lancaster and Morecambe Town Halls will be re-opening this week for face-to-face customer support and advice on council and other services.

Residents can return to having their enquiries dealt with in person at these buildings, Monday to Friday from 9am until 1pm.

When the centres were required to close in 2020, the council established the Lancaster District Community Hub to support some of the district’s most vulnerable residents through the pandemic.

The hub transformed the way the council delivers face-to-face customer service by making sure it was available at a time and place that’s most convenient to residents.

A team of advisors were mobilised to take council services out to residents with regular pop-up events in shopping centres and supermarkets, libraries, community venues and events.

As from this week, the more popular venues explored by the council’s mobile customer service team, including the Arndale Centre in Morecambe, St Nics Shopping Arcade in Lancaster and Heysham and Morecambe Libraries, will be joining Lancaster and Morecambe Town Halls as regular customer service venues.

Those who are unable to have their queries dealt with in person or want the additional privacy of speaking to an advisor can now do so from home via a video appointment.

Anyone needing more intensive support can now benefit from the availability of home visits for issues relating to council services including financial and wellbeing advice or be signposted to other specialist organisations if necessary.

For more information on how to contact the council, more details on where you’ll find the council’s mobile team each week or to book a video appointment, visit

Last updated: 03 May 2022

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