Contact Revenue Services
Contact Revenue Services for council tax, benefits and business rates enquiries.
The easiest way to contact the Council Tax team is by using our Contact Us form.
Write
- Revenue Services, PO Box 4, Town Hall, Lancaster, LA1 1QR
Telephone
| Enquiry | Number | Lines open |
|---|---|---|
| Council tax | 01524 582900 | Monday to Friday 10am - 2pm |
| Council tax recovery | 01524 582970 | Monday to Friday 10am - 2pm |
| Housing benefit and council tax support | 01524 582965 | Monday to Friday 9am - 12pm, 2pm - 5pm (Wednesday 10am - 12pm, 2pm - 5pm) |
| Business rates | 01524 582920 | Monday to Thursday 9am - 4pm, Friday 9am - 1.30pm |
Freephone services are available at Morecambe Town Hall.
| Enquiry | |
| Council tax | Contact us |
Please use the Council Tax Contact Us form for enquiries that relate to Council Tax only. Please do not email benefits if your enquiry is about Council Tax only.
| Enquiry | |
| Housing benefit and council tax support | lancasterbenefits@preston.gov.uk |
| Enquiry | |
| Business rates | lccnndr@preston.gov.uk |
Benefits emails will be acknowledged within one working day and you will receive a response in due course. Please see your acknowledgement email for further details.
We aim to respond to Business Rates emails in more detail within 10 working days. However, during exceptionally busy periods a response may take up to 28 days.
In person
- At Lancaster and Morecambe town halls from 9am - 4.30pm
- Find out where else we are in the district and how to book a video appointment (Unfortunately this service is not available for Business Rates)
Last updated: 12 February 2026