The main resident forum for housing services and tenant priorities.

🔴 WHAT THE GROUP DOES:

• Raises issues that matter to tenants
• Reviews housing performance
• Discusses service improvements
• Helps shape policies and strategies
• Challenges and gives feedback to officers

🔴 DECISION ROLE:

• Provides recommendations and influences decisions

🔴 WHERE RECOMMENDATIONS GO:

• Housing managers, specialist tenant groups and CHAG

🔴 HOW TENANTS HEAR BACK:

• Meetings, action trackers, newsletters and “You Said, We Did” reports

Carries out detailed reviews to identify improvements.

🔴 WHAT THE GROUP DOES:

• Selects topics for investigation
• Reviews evidence and performance
• Questions officers and managers
• Produces recommendations for improvement

🔴 DECISION ROLE:

• Makes recommendations, not formal decisions

🔴 WHERE RECOMMENDATIONS GO:

• Housing Services and CHAG

🔴 HOW TENANTS HEAR BACK:

• Progress against recommendations is monitored and reported to residents

Focuses on repairs, maintenance and planned investment.

🟢 WHAT THE GROUP DOES:

• Reviews repairs performance
• Monitors service standards
• Challenges performance issues
• Reviews tenant feedback and learning from complaints
• Influences future improvements

🟢 DECISION ROLE:

• Provides assurance and recommendations.

🟢 WHERE RECOMMENDATIONS GO:

• Repairs Managers, Housing Services and CHAG.

🟢 HOW TENANTS HEAR BACK:

• Future meetings and published updates

Helps ensure tenants are involved in building safety matters.

🟢 WHAT THE GROUP DOES:

• Reviews building safety information
• Discusses fire and compliance issues
• Raises resident concerns
• Provides assurance from a tenant perspective

🟢 DECISION ROLE:

• Provides feedback and recommendations

🟢 WHERE RECOMMENDATIONS GO:

• Compliance officers, housing managers and CHAG

🟢 HOW TENANTS HEAR BACK:

• Safety updates, meeting notes and tenant communications

Focuses on antisocial behaviour and neighbourhood issues.

🟢 WHAT THE GROUP DOES:

• Reviews community safety concerns
• Shares tenant experiences
• Discusses prevention and support measures
• Helps shape service improvements

🟢 DECISION ROLE:

• Advises and influences services

🟢 WHERE RECOMMENDATIONS GO:

• Housing Services and partner agencies, where appropriate

🟢 HOW TENANTS HEAR BACK:

• Updates, newsletters and future meetings

For tenants in Independent Living and Sheltered Housing schemes.

🔵 WHAT THE GROUP DOES:

• Raises issues affecting residents
• Influences services and activities
• Discusses wellbeing and support needs

🔵 DECISION ROLE:

• Provides advice and recommendations

🔵 WHERE RECOMMENDATIONS GO:

• Independent Living Team and Housing Services

🔵 HOW TENANTS HEAR BACK:

• Resident meetings, newsletters and service updates

Supports effective tenant involvement and good governance.

🔵 WHAT THE GROUP DOES:

• Supports recruitment of tenant representatives
• Reviews training needs
• Helps maintain standards of behaviour
• Promotes effective participation

🔵 DECISION ROLE:

Provides advice and recommendations.

🔵 WHERE RECOMMENDATIONS GO:

Community Engagement Team and CHAG

🔵 HOW TENANTS HEAR BACK:

Published updates and annual reviews.

Provides strategic oversight and assurance for Council Housing Services.

🔵

WHAT THE GROUP DOES:

• Reviews performance and service improvements
• Considers tenant feedback and recommendations
• Challenges proposals and reports
• Checks that tenant voices have been heard

🟤 DECISION ROLE:

• Provides assurance and recommendations. Formal Council decisions follow the appropriate Council process

🟤 WHERE RECOMMENDATIONS GO:

• Receives information from tenant groups, officers and managers before decisions are taken

🟤 HOW TENANTS HEAR BACK:

• Published agendas, reports, minutes, action trackers and decision summaries. CHAG papers are to be shared publicly.

For young council residents aged 12 to 18 who want to share views and ideas about housing and their community.

🔵 WHAT THE GROUP DOES:

• Gives young residents a voice in housing services
• Discusses issues that matter to young people in council homes
• Looks at what support could help build confidence, skills and social connections
• Meets four times a year in community venues across the district
• Feeds views and ideas into the Tenant Voice Group

🔵 DECISION ROLE:

• Provides feedback and ideas from young residents to help shape housing services

🔵 WHERE RECOMMENDATIONS GO:

• Tenant Voice Group, Community Engagement Team and Housing Services.

🔵 HOW TENANTS HEAR BACK:

• Group updates, Tenant Voice feedback, newsletters and future meetings.

For Lancaster City Council leaseholders to raise issues, ask questions and help improve services.

🔵 WHAT THE GROUP DOES:

• Raises issues affecting leaseholders
• Helps improve housing services for leaseholders
• Looks at service charges and leasehold management
• Gives leaseholders a clear route to share views
• Meets four times a year, with transport available where needed

🔵 DECISION ROLE:

• Provides feedback and recommendations from leaseholders.

🔵 WHERE RECOMMENDATIONS GO:

• Leasehold services, Housing Services and relevant managers.

🔵 HOW TENANTS HEAR BACK:

• Forum updates, meeting notes, service updates and direct communication with leaseholders.

An online or postal group for tenants and leaseholders who want to review information in their own time.

🔵 WHAT THE GROUP DOES:

• Reviews documents, surveys, policies and standard letters
• Checks webpages and social media content
• Comments on whether information is clear and accessible
• Helps improve how Lancaster City Council Housing communicates with residents
• Allows residents to take part without attending meetings

🔵 DECISION ROLE:

• Provides feedback to improve communication, documents and resident information.

🔵 WHERE RECOMMENDATIONS GO:

• Community Engagement Team, relevant service areas and Housing Services.

🔵 HOW TENANTS HEAR BACK:

• Updated documents, webpage changes, newsletters and feedback on how comments were used.

For LGBTQ+ tenants, leaseholders and advocates to share experiences, raise issues and support positive change.

🔵 WHAT THE GROUP DOES:

• Raises the voices of LGBTQ+ residents
• Discusses housing issues that may affect LGBTQ+ tenants and leaseholders
• Provides a space for support, action and social connection
• Helps the housing service better understand different resident experiences
• Meets four times a year, with transport available where needed

🔵 DECISION ROLE:

• Provides feedback and ideas to help make housing services more inclusive.

🔵 WHERE RECOMMENDATIONS GO:

• Community Engagement Team, Housing Services and Tenant Voice Group where appropriate.

🔵 HOW TENANTS HEAR BACK:

• Group updates, newsletters, future meetings and “You Said, We Did” updates.

Neighbourhood walkabouts where tenants and leaseholders can share ideas or concerns about their local area

🔵 WHAT THE GROUP DOES:

• Gives residents a chance to walk around their neighbourhood with housing staff
• Identifies local environmental issues and estate concerns
• Gives tenants and leaseholders a direct way to raise ideas and suggestions
• Helps improve neighbourhoods and communal areas
• Takes place in local areas, with future events promoted to residents

🔵 DECISION ROLE:

• Provides local feedback and evidence to help shape neighbourhood improvements

🔵 WHERE RECOMMENDATIONS GO:

• Housing Officers, responsible service teams, Community Engagement Team and Housing Services

🔵 HOW TENANTS HEAR BACK:

• Estate walkabout reports, action plans, community updates and newsletters