requirements of the General Data Protection Regulation 2016 and the Data Protection Act 2018 to inform you how...We also use the data we hold to monitor how we are doing, and to help plan future services....How do we use personal information?...How we use your data will depend greatly on why we collected it in the first place....How do we protect your information?...

It is, however important to understand how a complaint is defined according to the Housing Ombudsman....It detailis how we define complaints, handle them, and learn from them, ensuring tenant transparency...Complaints Self-Assessment Form (2024) Complaints Performance and Service Report This report summarises how...our housing service performed when handling complaints in 2023-2024, detailing what was learned and how...How Your Complaint Will Be Handled We will try to resolve any issues you have when you first contact...

How will the Council Tax team contact customers?...message text message and verification screen email and verification screen I have been contacted - how...

Find out more about how to improve your health and wellbeing 26 March 2025 Lancaster City Council is...hosting a free event to help people find out more about how they can improve their health and wellbeing...

Fylde Hyndburn Lancaster Pendle Preston Ribble Valley Rossendale South Ribble West Lancashire Wyre How...Request a new permit scheme How to begin an request for a new scheme....

Paying you rent or anyone else in your home is paying you rent A joint owner or tenant of the property How...living with you, the income of these persons will be added together and the total will be used to decide how...How do I make a claim?...

Severe weather Information and advice about how to keep safe and on the move during periods of severe...property: Crime prevention advice from Lancashire Constabulary United Utilities have published advice on how...Check out our flooding advice page for more information on how you should prepare....

be to engage and consult with residents on the changes and respond to questions and concerns about how...Services, said: “Since the proposals were made public questions have been quite rightly raised around how...It will ensure that all voices are heard as we shape the detail of how these changes are introduced.”...

colds and viruses 24 November 2022 A sneezing wolf and a light up bug are helping youngsters to learn how...November 2022 Residents and businesses are being invited to a public meeting to share their ideas of how...reshape its services 07 November 2022 Lancaster City Council is inviting people to find out more about how...

The review process offers: An independent assessment of how your case was handled A fresh perspective...are being taken seriously An opportunity for different agencies to collaborate on resolving the issue How...working days Assess whether your case meets the review criteria If eligible, conduct a thorough review of how...