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Missed bins

Please manage your household waste correctly

  • To guarantee a collection, your wheelie bins/boxes should be at the kerbside (or collection point) by 7am on your collection day
  • Our crews are using technology which enables them to make a record of bins which haven’t been left out for collection as well as those which contain items that shouldn’t be there

Which bin has not been collected?

Before reporting a missed bin

If any of the above reasons for non-collection apply to you

We will not return to any missed bins before the next scheduled collection day and bins should be returned to properties until then.

If none of the above reasons for non-collection apply to you and before you report it as a missed collection

You should leave your bin out until the end of the day to give us chance to collect it.  The reason may be due to a vehicle breakdown, blocked roads or severe weather. In these cases, we will endeavour to return to your property as soon as possible.  

If we haven’t returned by 6pm that day, you should report it as a missed bin and we will aim to return for your bin(s) within three working days.

Last updated: 21 March 2024

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