Lancaster City Council emails

Lancaster City Council is committed to providing a safe and secure online environment where you (a resident, business or customer) can trust that any emails we send you are genuine Lancaster City Council emails, and not spam or spoof messages.

Emails from

When we send out bulk emails (for example, garden waste subscription reminders, consultation surveys, or publicity for upcoming events), we use the domain, which has been set up with added security features to ensure that our emails do not get caught in your spam filter, and to guarantee that the emails originate from Lancaster City Council.

If you have received an email from, you can be confident that this is an official Lancaster City Council email.

If you have any questions or concerns, please contact us.

Last updated: 11 February 2020