Household Support Fund
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Household Support Fund
Lancaster City Council has received funding from the Department for Work and Pensions to enable us to support those most in need with the significant rise in the cost of living. This scheme is being run in partnership with North Lancashire Citizens Advice.
The aim of this scheme is to provide longer term support to our residents who are struggling financially.
Please note that subject to demand and availability, this scheme may be suspended to new applications at any point.
Eligibility
To be eligible for the scheme residents must be:
- Aged 16 or over.
- A current resident of the Lancaster District.
- Experiencing financial hardship and struggling to afford essential items.
- Be willing to engage with North Lancashire Citizens Advice and Lancaster City Council.
- Have not received support from the Household Support Fund within the past 6 month period or have already received support throughout Round 7 (April 1st 2025 – March 31st 2026)
Application procedure
- Complete our short online form (or call 01524 582000 and press option 7 if you are unable to complete the form yourself)
- You must provide at least one month of recent bank statements for all open bank / savings accounts held by adults within the household and a full breakdown of your Universal Credit statement if applicable. Please provide these as part of your application, or by email to hsf@lancaster.gov.uk, as a PDF attachment (please see our FAQs below)
- The application will be reviewed and details checked against our system to ensure that all information provided is accurate, a previous application has not been submitted in the past 6 months, and we have all the correct documentation. If not, we will contact you to request further information.
- Once your application is completed, we will pass your details to Citizens' Advice for them to arrange a telephone appointment with an advisor.
- If the required documents have not been provided, we cannot proceed with your application. All applications will be closed 10 working days from the application date if the documents are not provided. If you are having difficulty providing the required documents, please see our FAQ page below.
- You can also provide your financial information directly at Morecambe Town Hall or Lancaster Town Hall Monday to Friday 9am - 4.30pm.
Assessment
As part of the assessment the advisor will:
- Carry out a debt assessment and benefit check to identify debts they can support with and ensure you are receiving all the income and benefits to which you may be entitled to.
- Make requests to the Household Support Fund for short term support.
- Carry out more in-depth follow-up appointments where required.
Any support through the Household Support Fund for essential items will be processed after your appointment with Citizens Advice as they will provide their recommendations to the council.
What support is available?
The types of short term support the fund can help with include:
- Utility bills
- Food
- Household appliances
- Housing costs
- Other essential items
Apply Here
The Household Support Fund cannot provide immediate financial relief / support. If you need urgent food support, please contact us on 01524 582000 (Option 7) for a food parcel or email hsf@lancaster.gov.uk with your contact information.
Below is also a link to the food support available within the district and a link to the LDCVS directory detailing other available support within the district.
Please note:
- Households will only be able to submit one application between April 1st 2025 -March 31st 2026. Applications submitted by households who have received support within this period or within the previous 6 months will be closed and notified.
- Please do not chase up your application within the first week of it being placed, we will be in touch with you to confirm or request any details as soon as we can.
- Any applications that are submitted without the required financial documents will not be processed until this has been received. All applications will be closed 10 working days from the application date if the documents are not provided.
- All documents must be supplied in a readable format, multiple screenshots will not be accepted, and new documents will be requested.
- If you pay your energy bill by direct debit, we will require a copy of the front and back page of your most recent bill showing:
- balance owed
- account number
- confirmation of what type of meter you have installed
- If you pay your energy bill on Pre-Payment meters we will need a statement of top ups from the provider.
- If you have arrears on your energy bills we will require a copy of the bill showing the arrears, payments you have made towards these arrears and payment details for your supplier
- If you have not heard from us and you believe all your information has been submitted, please email hsf@lancaster.gov.uk or call 01524 582000 and select option 7.
- Evidence of any gambling on bank statements provided will be investigated further as awards may not be made where there is evidence of gambling.
- For details on how Lancaster City Council uses your data, see our HSF privacy notice.