The Consumer Standards set out what you should expect from us as your landlord.
They are national standards set by the Regulator of Social Housing and apply to all council housing landlords. They help make sure tenants have safe homes, good-quality services and a genuine voice in decisions that affect them.
What Does This Mean For Me?
🏡 Safe Homes
You should live in a home that is safe, well maintained and meets legal safety requirements.
🌳 Safe Neighbourhoods
You should feel safe where you live and be able to report issues such as anti-social behaviour.
🔑 Fair Tenancies
You should be treated fairly when applying for, moving into and living in your home.
🗣️ A Strong Tenant Voice
You should be able to influence decisions, challenge services and hold us accountable.
👩💼 Professional Services
Housing staff should be trained, knowledgeable and treat residents with respect.
Consumer Standards At a Glance
Read the full regulatory standards on GOV.UK by clicking here.
Our Promise
The Consumer Standards are there to make sure that council housing services are not just delivered for tenants, but with tenants. They help ensure that tenants are informed, listened to, respected and able to influence the housing services they receive
You can also get in touch with any Lancaster City Council service (including Housing) by filling out a self-service contact form, and we will get back to you as soon as possible.
📝 Make a Complaint
If you are unhappy with a service and feel the issue has not been resolved, you can make a complaint.
Complaints help us:
✅ Put things right
✅ Learn from mistakes
✅ Improve services
✅ Monitor our performance
To learn about our complaints process, or to make a complaint, please click here.
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