How Decisions Are Influenced & Made:

Tenant feedback comes from a range of engagement activities including:

• Tenant groups and panels
• Surveys and consultations
• Estate walkabouts
• Complaints learning
• Tenant scrutiny reviews
• Community events and engagement activities

This information is reviewed by housing services and discussed through tenant groups and CHAG.

CHAG can:

• Challenge performance
• Make recommendations
• Request further information
• Highlight tenant priorities
• Monitor progress against agreed actions

Recommendations are considered by the relevant service managers, senior officers or elected members as part of the council's decision-making process. We report back to tenants on actions taken and improvements made through our website, newsletters and tenant engagement activities.

We want tenants to be able to see what is being discussed and how decisions are influenced.

Meeting papers are published here whenever possible.

Upcoming Meetings:

The next meeting will take place on October 30 2026 at Lancaster Town Hall.

The finalised agenda, alongside all reports and supporting papers will be made available 10 days before the meeting takes place.

Previous meetings:

If you need papers in an alternative format, please contact the Community Engagement Team by calling 01524 582929, or via email at chengagement@lancaster.gov.uk.

The group includes tenant representatives, elected councillors and housing officers. Tenant members bring residents' experiences, priorities and suggestions directly into discussions about housing services and future improvements.

The group is chaired by Councillor Caroline Jackson, Council Leader, alongside:

• Tenants' Voice Members & Residents, including Jim, Sharon, Suzanne, Barbara, and James.
• Councillors
• Members of the Council Housing Team, and also local partners from Stanley’s Community Centre, Morecambe Bay Health Trust, and the Citizens Advice Bureau.

Together, they work to shape and enhance the future of housing services in Lancaster.

We welcome applications from all council housing tenants and leaseholders. The submission forms for this will be accessible here from November 2026 onwards.

You do not need any previous experience as training and support are available. Getting involved is a great opportunity to:

• Influence housing services
• Help improve your neighbourhood
• Represent tenant views
• Learn how housing decisions are made

To find out more, please contact the Community Engagement Team by phone by calling 01524 582929, or via email at chengagement@lancaster.gov.uk.

The group operates within a clear governance framework to ensure transparency and accountability. Click here to read the full Terms of Reference.