Consultation - Have Your Say!

Please click on the links below to find out about Lancaster City Council's Consultation and how you can get involved.

What is consultation and why do we need to consult?
How and what do we consult on?
How can you get involved?
2008/09 Consultation Plan
Current Consultations
Consultation Reports
How has consultation been used?
Consultation Strategy and Toolkit
Contact Us

What is consultation and why do we need to consult?

Consultation is about asking what people think and feeding back what will happen as a result.

We consult to ensure we understand local needs and use the results to improve the delivery of our services.

The Council has a Council Consultation Strategy and Toolkit, which provides guidance on what we need to consider and the methods that we should consider using.

How and what do we consult on?

We consult our customers throughout the year on our services. It is really important for us to know what our customers think because it helps us to shape the services we provide.

When appropriate we consult on:

What you think about proposals/policy?
What you would like from our services?
How satisfied you are with our services?
What we could do to improve our services?

We use a variety of methods to consult including:

Online questionnaires
Postal questionnaires
Telephone questionnaires
Face to face interviews
Focus/discussion groups
Events/workshops

How can you get involved?

Online Consultation

Register on our online consultation system to receive automatic emails to tell you when a consultation is taking place in a subject area that interests you.

Your personal details will be kept confidential and held in accordance with the Data Protection Act. The information provided to us will be used for analysis purposes only.

The combined results of consultations will be made publicly available in reports. Individuals will never be identified.

Other Consultation

Take a look at our 2008/09 Consultation Plan to find out what you can get involved in.

Contact us to let us know if you are interested in becoming involved in future consultation. For example taking part in a discussion groups, telephone or face to face interviews.

2008/09 Consultation Plan

Lancaster City Council 2008/09 Consultation Plan (PDF 111K)

Please contact us to let us know if you would like to get involved in any of our planned consultations.

Key for information in 2008/09 Consultation Plan

What = what is the consultation about
When = when will the consultation take place
How = what method will be used
Who = who will be consulted
Why = why is the consultation taking place
Contact and Service Area = who is the co-ordinating officer and which Council service are they from?

Don’t forget once you open the plan, you can search for consultations by using the ‘Find’ function which is can be found under ‘Edit’ on your tool bar (top of screen).