Box office

How to buy tickets

Online

You can book and buy your tickets from our online box office.

E-Tickets

Please note we are now operating an e-ticketing system, which will see your tickets being emailed to you after purchase. Simply display your e-ticket on your smart device, or print at home and bring a copy with you, to gain entry to your booked performance.

Refunds Policy

The Platform Refunds Policy (PDF, 687KB)

In person

Call in to The Platform Box Office weekly on Tuesdays and Thursdays from 12pm - 4pm, located in the foyer of the building. Our friendly team will be on hand to book your tickets and take payment in person.

Telephone

Please call 01524 582803 to book your tickets in advance during our Box Office hours on Tuesdays and Thursdays from 12pm - 4pm.

We accept most major credit and debit cards, but please note that there is a transaction charge of £1 per booking.

Queries

For any ticketing queries, please contact the team via platformboxoffice@lancaster.gov.uk

Name	Cookie purpose description	Provider	Expiry
CookieNotice	Used to hold the selections you make as to which cookies you allow from the site.	lancaster.gov.uk	6 months
Bridge.Auth	used to hold authentication information	lancaster.gov.uk	Session
ASP.NET_SessionId	used to hold session information	lancaster.gov.uk	Session
ProcessDisplayOptionsActionFilter.Pref	This cookie is used to remember display settings for colour contrast and font sizes set by the user in the accessibility options panel.	lancaster.gov.uk	30 days

Name	Cookie purpose description	Provider	Expiry
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	google-analytics.com	1 day
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	google-analytics.com	2 years