Coronavirus – Planning and Place Service
- For details and updates of the council’s overall response to coronavirus please see www.lancaster.gov.uk/coronavirus
With regard to operational issues in the Planning and Place Service, the health of our employees and the communities that we serve is paramount. We will continue delivering our statutory services but, as you will appreciate, this will be challenging over the weeks and months ahead.
Immediate measures have been put in place to allow employees, where they can, to work from home to enable them to continue to determine planning applications, building regulation submissions, pre-application submissions and tree works applications. For this system to work as effectively as possible, we would request that all users of the service follow these guidelines:
- Email will be the preferred means of contact during the pandemic. Officers will suggest conference calls and other similar means of available technology where discussions with multiple attendees are necessary
- Following the Government’s social-distancing advice, we are seeking to avoid all face-to-face meetings and restrict site visits. Officers will liaise directly with applicants and agents on each case to discuss alternatives, which will include an option for a virtual site visit. Your officer will advise accordingly in each case
- Building Control officers will be adopting virtual site inspections where possible to minimise the number of interactions. When booking an inspection you will be advised of the options that are available
There will be a delay in terms of responding to non-statutory work whilst we prioritise statutory service delivery. Your patience and co-operation is appreciated, and we will monitor the situation and make further updates in due course.